The benefits of using remote management services — and how to pitch it to clients.
Remote Management Services (RMS) are where it’s at, so to speak.
As a fee-based service that eliminates the necessity for a truck roll, it’s an opportunity. It can also present a challenge in fulfilling customer expectations, so AV integrators have developed various approaches to present RMS to customers.
“We include RMS for all of our installations,” says Eli Weinkle, NXT AV CEO. “We elaborate about how we’ll remotely manage both their network and power. It’s in our core DNA to manage the network and power conditions in any installation site, providing the service and experience our customers expect, to prevent headaches, and to protect our reputation. We take a hands-on approach, and with more IP-based devices these days, remote diagnostics and monitoring are more important than ever.”